PRS_ServiceIncident contains the fundamental information related to a specific incident: its identity, status, priority, etc. The actual incident data, including specific transactions and resolution information, is contained in the objects associated with PRS_ServiceIncident. These include specific Problem, Resolution and Activity related objects accrued through the Transaction workflow. | Qualifiers:Version ( "2.6.0" ) UMLPackagePath ( "PRS::Support" ) | Parameters (local in grey) | | ValueMap { "0" , "1" , "2" , "3" , "4" , "5" , "6" , "7" , "8" , "9" , "10" , "11" , "254" , "255" } Values { "Service_Request" , "Entitlement" , "Problem_Submittal" , "Accept_Problem" , "Problem_Resolution" , "Request_Problem_Information" , "Provide_Problem_Information" , "Provide_Admin_Information" , "Query_Incident" , "Confirm_Close" , "Reject_Resolution" , "Request_Closure" , "Other" , "Unknown" } uint8 LastTransaction ; The name of the last transaction which was acknowledged. | ValueMap { "0" , "1" , "254" , "255" } Values { "Yes" , "No" , "Other" , "Unknown" } uint8 Entitled ; Is the Requester entitled to service or not? | ValueMap { "0" , "1" , "2" , "3" , "4" , "5" , "6" , "7" , "254" , "255" } Values { "Beginning_State" , "Not_Entitled" , "Entitled" , "Problem_Submitted" , "Open_Requester" , "Open_Provider" , "Closed_Pending_Confirmation" , "Closed" , "Other" , "Unknown" } uint8 CurrentState ; The state of the incident within the Service Incident Exchange Standard transaction model. | ValueMap { "0" , "1" , "254" , "255" } Values { "Yes" , "No" , "Other" , "Unknown" } uint8 Acknowledge ; Was the last transaction was accepted or rejected? | string Comment ; Additional general information about the incident. | Deprecated { "PRS_ServiceIncident.LastTransaction" } string TransactionName ; The use of the TransactionName property is deprecated. New Service Incidents should use the LastTransaction property and set this property to NULL. | ValueMap { "1" , "2" , "3" , "4" , "5" } uint8 RequesterSeverity ; The severity of the incident as defined by the Requester. One is the most severe and five is the least severe. | string ProviderID ; The unique identifier for this incident assigned by the Provider. | string RequesterID ; The unique identifier for this incident assigned by the Requester. | datetime ResponseTime ; The explicit time the Requester expects a response. | string WorkflowStatus ; Status of the incident according to the workflow. | ValueMap { "1" , "2" , "3" , "4" , "5" } uint8 ProviderPriority ; The priority of the incident as defined by the Requester. One is the highest priority and five is the lowest priority. | ValueMap { "0" , "1" , "2" , "3" } Values { "Clean" , "New" , "Modified" , "Deleted" } uint8 DirtyFlag ; The DirtyFlag is used by the SISService Start Transaction method to determine whether an ExchangeElement has been created, modified or deleted since the last Transaction. Any object not marked 'Clean' is included in the next Transaction. It is the responsibility of the entity creating, modifying or deleting the object derived from ExchangeElement to set this property appropriately. This property value is set to 'Clean' by an invocation of the Transaction Complete method with a Status parameter of zero (0). | Key string PRSUniqueName ; The PRSUniqueName property is a Globally Unique IDentifier (GUID) also known as a Universally Unique IDentifier (UUID). This property allows Solution and Service Incident objects to be used by multiple Solutions or Service Incidents without duplication. In addition, all Solution or Service Incidents containing a unique object are updated when the object is updated. | string ElementName ; A user-friendly name for the object. This property allows each instance to define a user-friendly name in addition to its key properties, identity data, and description information. Note that the Name property of ManagedSystemElement is also defined as a user-friendly name. But, it is often subclassed to be a Key. It is not reasonable that the same property can convey both identity and a user-friendly name, without inconsistencies. Where Name exists and is not a Key (such as for instances of LogicalDevice), the same information can be present in both the Name and ElementName properties. | MaxLen ( 64 ) string Caption ; The Caption property is a short textual description (one- line string) of the object. | string Description ; The Description property provides a textual description of the object. |
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